Application of VSM as a Lean Tool in a Healthcare Facility

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M. A. Karim
M. A. H. Mithu
Tarequl Islam
Nayan Bhowal
Hadi Ahmed

Abstract

The healthcare industry can be termed as one of the most important sectors of the economy. Healthcare industries are trying to adopt lean management principles in order to maintain quality service to patients, optimize workflow, and eliminate waste. Among the lean management tools, value stream mapping (VSM) is a key tool that uses a flowchart to depict, analyze, and improve the actions involved in the system. The aim of the study is to model the system through value stream mapping to identify wastes and non-value-adding activities in the processes so that the system can get rid of bottlenecks, constraints, and wastes. Sylhet Women’s Medical College Hospital is chosen to conduct the study. The necessary data are collected by interviewing employees and patients at outdoor and indoor departments, as well as by direct observation and going through previous records. eVSM software is used for creating current and future value stream maps. The total waiting time, processing time, and lead time of the processes of outdoor departments and diagnostic centers of the hospital are measured and improved over the existing system in the proposed model of the value stream map. Although the proposed model cannot be implemented, it is clear from this study that VSM can ensure smooth healthcare service and enhance performance.

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How to Cite
[1]
M. A. Karim, M. A. H. Mithu, Tarequl Islam, Nayan Bhowal, and Hadi Ahmed , Trans., “Application of VSM as a Lean Tool in a Healthcare Facility”, IJEAT, vol. 13, no. 2, pp. 13–21, Feb. 2024, doi: 10.35940/ijeat.B4331.1213223.
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Author Biographies

M. A. Karim, Assistant Professor, Department of Industrial and Production Engineering, Shahjalal University of Science and Technology, Sylhet-3114, Bangladesh.

M. A. Karim serves as an assistant professor in the Department of Industrial and Production Engineering at Shahjalal University of Science and Technology (SUST) in Sylhet, Bangladesh. He has academic experience spanning more than twelve years and more than two years of research experience at FEV Motorentechnik, GmbH. He earned his MSc in Energy Engineering from RWTH Aachen, Germany, and his BSc in Mechanical Engineering from the Bangladesh University of Engineering and Technology (BUET), Bangladesh. Currently, his research revolves around energy engineering, diesel and gasoline engines, human factors engineering, and lean manufacturing tools and techniques. Throughout his academic career, he has contributed to numerous international journals and conference publications.

M. A. H. Mithu, Department of Industrial & Production Engineering, Shahjalal University of Science and Technology (SUST), Sylhet, Bangladesh.

M.A.H Mithu is a Professor of Manufacturing Engineering in the Department of Industrial & Production Engineering, Shahjalal University of Science and Technology (SUST), Sylhet, Bangladesh. He received M. Engg. in Manufacturing Engineering from Bangladesh University of Engineering and Technology, Bangladesh in 2006, and PhD from the Department of Mechanical, Nuclear and Production Engineering (DIMNP), University of Pisa, Italy in 2011. His research interests lie in the domains of traditional and non-traditional manufacturing processes, environmentally conscious manufacturing, operations management, Lean manufacturing tools & techniques. Currently, he is working in the field of electrochemical micromachining, especially the design, development, and fabrication of micromachining workcell, design and fabrication of microtools and their applications in practical fields. He has a substantial body of work, with numerous publications in international journals.

Tarequl Islam, Department of Industrial & Production Engineering, Shahjalal University of Science and Technology (SUST), Sylhet, Bangladesh.

Tarequl Islam is an Industrial Engineer with working experience in Operations and Supply Chain in the RMG, FMCG and Packaging industries. Currently, he has been working as a Capacity Planner under the Supply Chain Department of Avery Dennison Bangladesh, which is a Fortune 500 USA-based multinational company. He holds a bachelor's degree with a focus on Industrial and Production Engineering from the School of Applied Sciences and Technology, Shahjalal University of Science and Technology, Bangladesh. He wants to accomplish his PhD and continue as an academician while pursuing his career as a researcher in the future. His research interests include Human Factors Engineering, Ergonomics, Healthcare Systems, Lean technique and tools, Supply Chain and Advanced Manufacturing.

Nayan Bhowal, Department of Industrial & Production Engineering, Shahjalal University of Science and Technology (SUST), Sylhet, Bangladesh.

Nayan Bhowal is presently engaged in the pursuit of a Master's degree in Information Technology at King's Own Institute in Australia. He completed his undergraduate studies at the Department of Industrial and Production Engineering at Shahjalal University of Science and Technology, Bangladesh. After completing his B.Sc. degree, he worked with Esquire Knit Composite and Text World as an industrial and production engineer. Additionally, Nayan Bhowal registered his ANZSCO (skill level 1) as an Australian engineering technologist from Engineers Australia (EA). He is currently employed at JD Sports Australia as a warehouse assistant in the supply chain department. Nayan's areas of research focus encompass Data Science, Machine Learning & automation distribution strategy.

Hadi Ahmed, Department of Industrial & Production Engineering, Shahjalal University of Science and Technology (SUST), Sylhet, Bangladesh.

Hadi Ahamed, a dynamic professional with a background in Industrial and Production Engineering, is currently making significant strides in the realm of quality management at Walton Hi-Tech Industries PLC, one of the prominent electronics giants in Bangladesh. In his capacity as a Quality Engineer, Hadi leverages his extensive expertise to elevate product quality standards within this prominent technology company. Armed with a bachelor's degree in Industrial and Production Engineering, he possesses a robust knowledge base in streamlined production processes and methodologies for quality control. His professional passions revolve around ensuring quality assurance, optimizing processes, and staying abreast of technological advancements in the field of industrial engineering.

How to Cite

[1]
M. A. Karim, M. A. H. Mithu, Tarequl Islam, Nayan Bhowal, and Hadi Ahmed , Trans., “Application of VSM as a Lean Tool in a Healthcare Facility”, IJEAT, vol. 13, no. 2, pp. 13–21, Feb. 2024, doi: 10.35940/ijeat.B4331.1213223.
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